B2B, B2C, H2H/P2P. It’s all about human interaction.
Reading Time: 4 minutes In a former post, I’ve written about the changes that take place when it comes […]
Customers | Innovation | Digitization | Humans & Culture
A tutorial for (some) German managers
Reading Time: 6 minutes Maybe this post makes it more clear to German managers, why it is important and […]
Clean Language
Reading Time: 4 minutes Clean Language is deeply agreeable to the client’s heart and soul. David Grove I discovered […]
How to bring agilitiy into a company
Reading Time: 3 minutes In these days a lot of new terms are heard. Agility, coaching, agile coach and […]
Agile does not work in Germany yet
Reading Time: 4 minutes Today I found an article, which was very interesting to me, because I experienced the […]
Parking in Holland is digital
Reading Time: 2 minutes The Netherlands is a small country, compared to Germany. But they are big when it […]
Germans should change their mindset and open up for the new age
Reading Time: 2 minutes I live in Germany for many years now, and I really like Germany and the […]
How your customers become fans
Reading Time: 4 minutes When I am doing research about digitalization, there is one significant “buzzword: Customer Service. Although […]
Customer First!
Reading Time: 2 minutes In our digital world, it’s quite a demanding task to give customers a personal feeling. […]
Smart City Finland
Reading Time: < 1 minute Finland is leading the way in Europe in terms of smart city development, using its […]
